What is medically managed outpatient detox?

It is a structured program where you receive detox and comfort medications to ease withdrawal symptoms, along with daily nursing care, therapy, and support services. You get the medical care you need without being admitted to a hospital or residential facility.

Who is this program designed for?

Adults 18 and older who are dealing with alcohol or drug withdrawal and want real medical support without disrupting their work, family, or daily responsibilities.

Will I receive medications to help with withdrawal?

Yes. You receive comfort medications tailored to your specific withdrawal needs. The goal is to make the process as safe and manageable as possible.

How long does the program last?

Typically up to 21 days, based on your individual needs and how your body responds to treatment. Your timeline is always determined on a case by case basis.

Will this interfere with my job or daily life?

The program is built around your schedule. Services are available seven days a week, and the structure is designed so you can continue your regular responsibilities throughout your care.

Will I be able to see a therapist or counselor?

Yes. Individual therapy with a licensed therapist is included throughout your stay, along with group sessions and peer support.

What substances does the program treat?

Alcohol, opioids, benzodiazepines, and others. Everyone starts with a full evaluation on their first day so the team can build the right plan for you.

Is my information kept confidential?

Yes. Everything is documented in a HIPAA-compliant electronic medical record and your information is never shared without your consent.

Privacy Policy | Tennessee Outpatient Detox

1. Who We Are

Tennessee Outpatient Detox (“we,” “us,” or “our”) operates tennoutpatientdetox.com and provides ASAM Level 2.7 medically managed outpatient withdrawal management services in Nashville, Tennessee. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through this website and our services.

For questions about this policy, contact us at:
Tennessee Outpatient Detox
213 Overlook Cir, Suite 4A, Brentwood, TN 37027
Phone: (855) 600-5439

2. Information We Collect

We may collect the following types of information:

Contact information — name, phone number, and email address when you submit an inquiry or call-back request through our website forms.
Usage data — pages visited, time on site, browser type, device type, and referring URLs, collected automatically via analytics tools to improve our website.
Cookies and similar technologies — small data files stored in your browser to remember preferences and measure website performance (see Section 5 below).
Protected Health Information (PHI) — if you become a patient, we collect clinical and health information necessary for your care, governed by our Notice of Privacy Practices and HIPAA (see Section 3).

We do not sell personal information to third parties, and we do not use website contact forms to collect PHI.

3. How We Protect Your Health Information (Notice of Privacy Practices)

Tennessee Outpatient Detox is a HIPAA-covered entity. The privacy of your Protected Health Information (PHI) is important to us. All PHI collected during the course of clinical care is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations (45 C.F.R. Parts 160 and 164). Because we provide substance use disorder treatment, your records are also protected by additional federal confidentiality rules under 42 C.F.R. Part 2. This section serves as our Notice of Privacy Practices; a copy is also provided to every patient at intake.

Our Legal Duties

We are required by federal and state law to maintain the privacy of your PHI, to give you notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect. We will not use or disclose your PHI without your written authorization, except as described below.

How We Safeguard PHI

PHI is stored in a HIPAA-compliant electronic medical record (EMR) system with administrative, physical, and technical safeguards.
Access to PHI is restricted to authorized clinical staff on a need-to-know basis.
Our website contact and call-back forms are not used to collect PHI, and we do not sell PHI under any circumstances.

How We May Use and Disclose Your PHI

Without further authorization, we may use and disclose your PHI for the following purposes:

Treatment — to provide, coordinate, and manage your care, including coordination with a referral source or another provider involved in your treatment.
Payment — to verify insurance coverage and bill and collect for the services we provide, with your authorization.
Health care operations — for quality assessment, staff training and credentialing, accreditation, licensing, and other activities that support the operation of our program.

Disclosures Permitted or Required by Law

We may use or disclose PHI without your authorization only where permitted or required by law, including: when required by federal, state, or local law or court order; to report suspected abuse, neglect, or domestic violence to appropriate authorities; and to prevent a serious and imminent threat to your health or safety or that of others. Disclosures of substance use disorder records are further limited by 42 C.F.R. Part 2.

Your written authorization. Uses and disclosures not described in this notice will be made only with your written authorization, which you may revoke in writing at any time (except to the extent we have already acted in reliance on it, or where disclosure is required by law).

4. How We Use Your Information

We use the information we collect to:

Respond to inquiries and schedule intake assessments.
Provide, coordinate, and improve clinical care for enrolled patients.
Process insurance verifications and billing (with your authorization).
Analyze website usage to improve user experience and content.
Comply with applicable legal, regulatory, and licensing obligations.

We do not use your information for unsolicited marketing communications without your explicit consent.

5. Cookies

Our website uses the following types of cookies:

Essential cookies — required for the website to function correctly. These cannot be disabled.
Analytics cookies — help us understand how visitors use the site (e.g., pages viewed, session duration). We use this data only to improve the website.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to access or use the website.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as hosting, analytics, or EMR vendors) solely to operate our website and clinical services. All third-party vendors are contractually required to protect your information and are prohibited from using it for their own purposes.

We may disclose information as required by law, court order, or government regulation, or to protect the rights, safety, or property of our patients, staff, or the public.

7. Your Patient Rights

As a patient or prospective patient, you have the following rights regarding your information (subject to applicable law and HIPAA):

Right to access — request a copy of your health records.
Right to amend — request corrections to inaccurate or incomplete records.
Right to an accounting of disclosures — request a list of who received your PHI.
Right to request restrictions — ask us to limit how we use or disclose your PHI.
Right to confidential communications — request we contact you through a specific method or at a specific location.
Right to file a complaint — if you believe your privacy rights have been violated, you may contact us directly or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.

To exercise any of these rights, contact our Privacy Officer at (855) 600-5439.

8. Data Retention

We retain patient health records for the period required by Tennessee state law and applicable federal regulations. Website contact form submissions and analytics data are retained for no longer than necessary to fulfill the purposes described in this policy.

9. Children’s Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information to us, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website following any changes constitutes your acceptance of the updated policy.