Privacy Policy

1. Who We Are

Tennessee Outpatient Detox (“we,” “us,” or “our”) operates tennoutpatientdetox.com and provides ASAM Level 2.7 medically managed outpatient withdrawal management services in Nashville, Tennessee. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through this website and our services.

For questions about this policy, contact us at:
Tennessee Outpatient Detox
213 Overlook Cir, Suite 4A, Brentwood, TN 37027
Phone: (615) 555-0174

2. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, and email address when you submit an inquiry or call-back request through our website forms.
• Usage data — pages visited, time on site, browser type, device type, and referring URLs, collected automatically via analytics tools to improve our website.
• Cookies and similar technologies — small data files stored in your browser to remember preferences and measure website performance (see Section 5 below).
• Protected Health Information (PHI) — if you become a patient, we collect clinical and health information necessary for your care, governed by our Notice of Privacy Practices and HIPAA (see Section 3).

We do not sell personal information to third parties, and we do not use website contact forms to collect PHI.

3. HIPAA Compliance

Tennessee Outpatient Detox is a HIPAA-covered entity. All Protected Health Information (PHI) collected during the course of clinical care is handled in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations (45 C.F.R. Parts 160 and 164).

• PHI is stored in a HIPAA-compliant electronic medical record (EMR) system.
• Access to PHI is restricted to authorized clinical staff on a need-to-know basis.
• We maintain a separate Notice of Privacy Practices (NPP), provided to all patients at the time of intake, which describes in detail how we use and disclose PHI.
• We will not disclose PHI without your written authorization except as permitted or required by law (e.g., treatment, payment, healthcare operations, or mandatory reporting).

Additionally, substance use disorder records may be subject to additional federal confidentiality protections under 42 C.F.R. Part 2. We comply fully with these requirements.

4. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule intake assessments.
• Provide, coordinate, and improve clinical care for enrolled patients.
• Process insurance verifications and billing (with your authorization).
• Analyze website usage to improve user experience and content.
• Comply with applicable legal, regulatory, and licensing obligations.

We do not use your information for unsolicited marketing communications without your explicit consent.

5. Cookies

Our website uses the following types of cookies:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors use the site (e.g., pages viewed, session duration). We use this data only to improve the website.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to access or use the website.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as hosting, analytics, or EMR vendors) solely to operate our website and clinical services. All third-party vendors are contractually required to protect your information and are prohibited from using it for their own purposes.

We may disclose information as required by law, court order, or government regulation, or to protect the rights, safety, or property of our patients, staff, or the public.

7. Your Patient Rights

As a patient or prospective patient, you have the following rights regarding your information (subject to applicable law and HIPAA):

• Right to access — request a copy of your health records.
• Right to amend — request corrections to inaccurate or incomplete records.
• Right to an accounting of disclosures — request a list of who received your PHI.
• Right to request restrictions — ask us to limit how we use or disclose your PHI.
• Right to confidential communications — request we contact you through a specific method or at a specific location.
• Right to file a complaint — if you believe your privacy rights have been violated, you may contact us directly or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.

To exercise any of these rights, contact our Privacy Officer at (615) 555-0174.

8. Data Retention

We retain patient health records for the period required by Tennessee state law and applicable federal regulations. Website contact form submissions and analytics data are retained for no longer than necessary to fulfill the purposes described in this policy.

9. Children’s Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information to us, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website following any changes constitutes your acceptance of the updated policy.